If I wish to recommend the website to a friend or familiar. What should I do?

Click on the button "Recommend this page" located on the bottom side on your left side of the page, enter your e-mail address and your friends or familiar e-mail address and then click on the SEND button.

Does it have a cost if I register as a user of the Online Publications section?

No, there is no cost if you are going to register.

How safe is the website and portal of Online Publications?

On the Online Publications sections the BMV worries to implement the best and secure mecanisms of security , like the SSL (Secure Socket Layer) certificate this one keeps and packs all the information that you introduce inside of the portal, giving you the security that your information is not going to be intercepted in our site. We also count with strictlied Politics privacity what about Security What we guarantee in our Online Publications (BMV) portal is that we are not going to do a bad used of the information that you gave us. You can also look thru this politics going to the corresponding option on the top of the portal.

What options do I have to browse inside the online publications catalog?.

In the section of Online Publications you have the option of three easy mechanisms that let you go through the online publication catalog and we listed the mechanisms as follow: click on the menu, Catalog this option shows you all the publications we have, here you can go back and forward to look thru the online publications we have. - If you click on the publications located on the left side of your screen you are going to see only the publications that correspond to the publication that you choose. If you are looking for a specific quote you need to write the name of the quote on the section that is located on the top and right side of the homepage. In this section once you look for a specific quote you will see only the information we have of that quote. Also in the section search for a quote you can also look for an specific text, a quote, or all the quotes etc.

What can I found as a first hand in the online publications portal?.

In the homepage of online publications you will find, some of the special offers that BMV have for you, also in the categories panel, located on the top and left side of your screen, there is an option that allows you to search for an specific quotes (on your right side of the main menu.).

What should I do if I want to register on the online publications website?.

Register is very easy; you just need to go and fill out the register format from the principal menu of our section. This one is located in the top of the screen with the next title, Registry. Then just type all the information that we required on the format that you see on the portal it is very easy and there is no charge (fee) for doing this.

What kind of benefits do I have for being a customer of the online publications portal?.

The principal benefits that you receive for being a customer of the online publications portal is that you can start buying the publications that you need and also you should receive e-mails letting you know all the different news and promotions that we have for you.

If I have a question or comment. What should I do to send the questions or comments?

You need to access to the section My Account Enter you e-mail address and password then click on the option Contact.

What is the shopping cart?.

The shopping cart is a tool that we have on the online publications portal, that allows you, while you shop put all the publications that you are going to buy, once you press the button, Check Out, this one is very easy to use, the system is very similar like a shopping cart like the ones you use in a grocery store, just placing all the products that you are going to buy in your shopping cart. Once you finish your shopping and you want to make your payment of the publications that you place on your shopping cart, just click on the button, Check Out, from your shopping cart.

What should I do to end my shopping and pay for my orders?.

To end your shopping and finish doing your payment of the publications that your order just click on the button Pay, of your shopping cart.

Do I need to be registered if I want to buy the products of the online publications portal?.

Yes. You need to register so you can buy and you can do it, if you just click on the button, Register from the principal menu during your shopping process.

Is there any way I can look what I have in my shopping cart?.

We have different ways you can look what you have in your shopping cart the first one is if you just click on the button, Buy, from any publication, the second one giving click in the option, shopping cart located on the top of the menu and right side of the page (where you see the shopping cart) and the third one is going to the section, My Account writing your e-mail address and password, then click on the option, My shopping cart.

Once I am registered. How can update my personal information?

Go to the section. My Account, writing your e-mail address and password, once you fill them out click in the option My personal Information

If I am already registered and I forgot my password. What should I do?.

To get your password click on the option My Account from the principal menu located in the top of the page of our website and then click on the section that is at the botton and right side of the Registered Clients section that says "If you do not remember you password please click here" On the password retrieval section write your e-mail address that you registered and the click on the Ok botton. Once your email is registered with us we will send you an email with your current password.

After I buy my publication. How should I download my publications?

Access to the section "My Account", writing your e-mail address and password and then click on the option "My Publications" that is on your left side of the page.

What should i do if I want to change my password?

Go to the section "My Account" Enter you e-mail address, current password and new password then click on "change password" button.

What can I found in the section? My Account?.

All the users that are registered have access to the section My Account, Located in the main menu of our site, this one shows information that refers to you as a user. The additional options that we provide you in the section My Account are: your personal information: here you can look and update your personal information that you register in the portal of Online Publication.-My Orders: let you look through the history of your orders as the status of the orders that you place. As an additional option you can also look through each of your orders and by the way pay for your service. My publications: let you look and download the publications that you buy.-Change your password: in this section you are able to change your password. My shopping cart: this one shows the actual information of your shopping cart.- Contact: is a mechanism of costumer service that allows you send a e-mail address to the person that is in charge of Online Publications.- Logout: with this option you can end your working session in the portal of Online Publications.

How can I look through the orders y place?.

Go to the section My Account, write your e-mail address and password, and then click on the option, My Orders.

Refund rules

Unless otherwise stipulated by the law or if there is a specific service offer, the charges cannot be refunded and the costs of the refund transactions shall be payable by you. There is no refund for the early cancelation of the subscription.

Changes in the service; service cancellation.

The Stock Exchange reserves the right to change the service or eliminate contents and functions in the On-line Publications service at any time and for any reason. Said cancellation or suspension may be done without a reason whatsoever and/or without prior notice. After service cancelation, your right to use the service is immediately interrupted. The cancellation of the service on our part does not extinguish the obligation assumed by you to pay all the charges made in your billing account. If the Stock Exchange cancels the service completely without a reason, we shall refund you, based on a proration applicable to the payment that you may have made and up to the amount of the portion of the service that may have already been paid before the time of the cancellation.